PRODUCT INFORMATION, CARE , REPAIR
Where are BOYY products sourced and produced?
Since the brand's inception, founders Jesse Dorsey and Wannasiri Kongman have directly overseen the sourcing of all materials for BOYY products. For over a decade, Jesse has worked with a select group of Italian tanneries, developing leathers and refining their unique characteristics for each and every bag, accessory, and shoe.
Today, as always, materials for BOYY products are sourced in Italy. Shoes are produced in Italy, while final assembly of handbags and accessories is completed in Thailand.
How do I care for my BOYY product?
Brass buckle: Simply rub with a soft, dry cloth if the buckle becomes wet or stained. Do not apply any cleaning solvents as this could permanently harm the finishing.
Leather: We work with strong and high quality leathers (primarily calfskin and lambskin) which are resistant to marking, but as with all leather products may require occasional maintenance. Any loose dirt can be wiped with a soft damp cloth and then dried immediately away from direct heat. We would advise against the use of any cleaning products containing solvents which will affect the surface finishing on the leather. Colored creams should also be avoided.
Suede: Suede is a very absorbent material and therefore marks easily. We recommend using a high quality suede protector to keep products in good condition. A suede brush may be used to remove loose dirt but care should be taken as excessive use may cause permanent damage.
My product looks different than its picture on the website, why?
BOYY products are manufactured with the highest quality original input materials, sourced specifically for each design. Occasionally, a design features an input material that will naturally present variation. Rest assured that this is normal and the intent of the design. If you have questions or would like to speak to someone about observed variation in your product, please contact our client service team via our contact page.
How do the clasps work on the WONTON and LOTUS bags?
The WONTON and LOTUS bags from our Takeaway collection feature a cylindrical clasp that can be opened in order to interlock the handles of the bag if desired. To open the clasp, gently grasp the upper and lower parts and twist in opposing directions (the upper part should be twisted clockwise). To fasten it, align the interior mechanism and twist close.
How do I attach the crossover strap on my bag?
To attach the crossover strap on your bag, find the indented part of the clasp on the strap and align it perpendicularly with the indented part of the interior clasp on your bag. Firmly press the two together - they should interlock. Do the same on the other side. To remove the strap, align the indented parts of each clasp perpendicularly and pull apart. Please note that both tasks should only require minimal pressure - do not force the action or you risk damaging the hardware permanently.
What are the different ways in which I can style my BOYY product?
BOYY products are designed with versatility in mind - we want you to style your BOYY in a way that reflects your personal taste. For inspiration, you can always refer to our instagram page.
Are BOYY products guaranteed for quality?
All BOYY products come with a warranty period of 1 year, during which damage due to a manufacturing defect can be reported to us for repair. This includes damage to edge paint, handles, buckles and hardware. Wear from normal or excessive use is excluded from the warranty. Further, please note that leather is a natural material and will occasionally present variation - this variation is not covered under warranty.
In order to open a warranty claim ticket, please send an email to claims@boyy.com and include the following:
- a copy of your original receipt
- a clear photo(s) or video of the damage
- confirmation of the exact style and colour, if this is not clearly visible on the receipt
We will get back to you within 2 business days with further instructions. Please note that BOYY does not cover shipping and handling costs for product repair.
My BOYY product is outside of warranty, can I still send it to you for repair?
For products purchased on boyy.com or from one of our boutiques, we would be happy to assess repairability and present you with an estimated repair cost and timeline. For us to do so, please send an email to claims@boyy.com and include the following:
a copy of your original receipta clear photo(s) or video of the damageconfirmation of the exact style and colour, if this is not clearly visible on the receipt
Upon receiving the above we will reply to you with return instructions within 2 business days. Please note that you will be required to cover inbound and outbound shipping costs of the item for repair. Depending on the type of product and repair required, this will be to either Italy (Milan) or Thailand (Bangkok). Once received, the repair process typically takes 30-45 days.
How can I authenticate my BOYY product?
We guarantee authenticity for any BOYY products purchased on boyy.com, from one of our boutiques, or from one of the authorized retailers listed on our stockists page. If you purchased your product from an alternate source, we cannot guarantee its authenticity.
I purchased my BOYY product from a third party that is not on your stockist list, can I send it to you for repair?
Unfortunately we can only accept repair requests for products that were purchased on boyy.com or at one of our retail stores. If your product requires repair and was purchased from one of our authorised retailers, please contact them directly as they will be able to support you throughout the repair process.